Instructor Led Online (ILO) courses allow participants to take part in scheduled virtual classroom training options, delivered by live trainers via webcam, and interact with other students through the Webex platform. Instructor Led Online courses can be taken online from anywhere. All you need is access to a stable internet connection throughout the course and a headset with a microphone to communicate with the instructor.
This ILO course is offered by our collegues of Pink Elephant UK. This means the ILO training will be in English and because of the time difference the training courses will be from 10am – 6pm (Dutch time).
ITIL® 4 Powered by Cherwell
This new three-day course prepares you for the examination leading to the ITIL® 4 Foundation Certificate in IT Service Management but with a difference. The most valuable element of any training event is the ability to take what has been learnt theoretically and apply it practically in a working environment. This can sometimes be challenging with a purely theoretical approach.
In this course, Pink Elephant take the theory learnt and demonstrate, on Cherwell’s practical platform, how these practices can be automated, bringing the theory to life. The use of the various Cherwell modules also allows for a better understanding of how to make ITIL® visible through ITSM interfaces.
The course is designed as an introduction to ITIL® 4 and enables attendees to view IT Service Management from the perspective of a more evolved Service Value System. The Service Value System, provides a holistic end-to-end picture of what it really means to contribute to business value and also integrates concepts from frameworks such as Lean IT, Agile and DevOps.
Cherwell® Service Management is a powerful ITSM solution that enables you to automate and optimise ITIL processes/practices and embrace continual service improvement.
In this course your expert facilitator will break-up various theoretical introductions to important terms and approaches with a practical view of how these would work in a real-life environment, thus allowing best practice to become a way of work. For example:
For common ITIL® Processes/Practices, such as Incident Management, Change Management, Problem Management and Service Catalogue Management, your instructor will demonstrate within Cherwell, the key activities, how they should be structured and the considerations needed in building this interface. Cherwell’s ITIL-based visual workflows will guide attendees through each core activity, during which discussions around theoretical elements learnt will be discussed.
The training ITIL® Classroom / Virtual is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for anyone looking for an introductory course in IT Service Management combined with practical demonstrations.
External factors influencing Service Managment.
The four dimensions of Service Management.
ITIL® 4’s Service Value System.
The seven Guiding Principles of ITIL® 4. Governance.
The 34 ITIL® practices, with a primary focus on 18 of these.
The course prepares participants for the examination leading to the Foundation Certificate in ITIL® 4. Pink Elephant is globally accredited by PeopleCert to provide ITIL® courses for the certification programme.
A 60-minute, 40-question, multiple-choice exam is scheduled on the last day of the course and is administered by an independent examination body.
For online courses, the exam may be scheduled and completed online.
A pass mark of 65% is required to receive your certificate.
Pink Elephant’s trainers are experts in their field, so you can expect to learn from someone with a deep knowledge of how to lead a successful ITIL® implementation project.
Pink Elephant is proud to be in partnership with Cherwell, the leading supplier of innovative IT Service Management (ITSM) solutions. Cherwell’s Service Platform allows enterprises to automate workflows, integrate systems, and improve staff productivity for departments both inside and outside the traditional IT boundaries. Codeless configuration and innovative solutions for HR, Security, PPM, and Facilities offer a simple and cost-effective way to make workflow across the enterprise.